Frequently Asked Questions:

How long does shipping take?

All orders are processed and prepared for shipment within 2 business days. After dispatch, the delivery time will vary depending on the selected shipping method and your location. Generally, for ground shipping, you can expect your package to arrive within 3-7 days. Please note that shipping times are estimates and are not guaranteed due to possible unforeseen delays that are out of our control. FOR MORE INFORMATION ON SHIPPING POLICY CLICK HERE.

What is your return policy?

Return Window: You have a 30-day period from the purchase date to initiate a return.
Shipping Costs: You are responsible for return shipping costs. Unfortunately, we cannot refund these expenses.

Refund Tiers:
100% Refund: Paddles returned in their original packaging, including the grip wrap.
70% Refund: Paddles not in original packaging but in near-new condition.
50% Refund: Paddles not in original packaging and showing signs of use.
No Refund: Damaged paddles or those in poor condition.
Returning the Paddle: If you'd like your paddle returned after our assessment, please note you'll be responsible for the shipping cost.
Refund Processing: If approved, your refund will be processed and credited to your bank account within 10 business days.
Recommendation: For a seamless return process, please ensure paddles are sent back in their new condition, complete with all original items.
FOR MORE INFORMATION ON RETURN POLICY CLICK HERE

Is there a warranty or guarantee for our paddles?

1. Coverage Period:

120 days for manufacturing defects.
90 days for core material issues, including deformities and layer separations.

2.Eligibility: The warranty can only be claimed by the original purchaser.

3. Proof of Purchase: Please retain and provide evidence of your purchase, such as bank statements, credit card receipts, or order numbers.

4. Initial Inspection: Before your first use, inspect the paddle. Should you identify any defects, please photograph the issue and contact us immediately. Kindly ensure the plastic wrap on the handle remains intact.

5. Warranty Approval: We reserve the right to determine whether a paddle qualifies for a replacement under warranty. Once a paddle is replaced under warranty, it is no longer eligible for future claims.

6. Replacement Timing: If your claim is approved, expect your new paddle to arrive within 10 business days.

FOR ALL POLICIES ON WARRANTY CLICK HERE

How can I track my order?

Tracking numbers are provided via email once your order has been processed and shipped. Please allow some time for the tracking information to update.

How can I contact customer service?

You can contact us HERE or you can write us an email at support@enzopickleball.com . We will reply within 1-2 business days!